![]() ![]() When we try with meetings, if the user is joining using the Zoom client (irrespective of being an account holder or not), the email is captured. The use case is that we are using Zoom to deliver external training, where participants may or may not have Zoom accounts, and may or may not be able to join via the Zoom client.Īt the moment, we are using Webinars to deliver this training, and in all permutations (account/non-account holders, Zoom client / web client users), the email address is captured. Given that we are looking to capture the email addresses of participants not attached to our account, or perhaps no account at all, I’m happy to keep the correspondence here. The other instances may have examples where multiple users joined via the web client.Īnother thing to note is that where the participant has joined via the Zoom client, the Registrant ID matches to the User ID in the Meeting participants report, but where the participant has joined via the web client, the Registrant ID does not. ![]() In that example, I think that two users joined via the Zoom client and one via the web client. I’ve tried different combinations of the same users joining via Zoom client and web client - when joining via the Zoom client, the email is captured, when joining via the web client, no email is captured.Įxample is 98018908042 there are multiple instances of this meeting, so the one that you can check is the one from 11:27:32.GMT - apologies, I don’t have the UUID to hand. I’ve only done it with a small volume of users, but the behaviour is consistently the same - the email address is missing for any user that joins via the web client.
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